Privacy Policy

Last updated: 24 April 2026 · UK GDPR / Data Protection Act 2018 compliant

1 · Who we are

SwiftVolt ("we", "our", "us") is a mobile emergency electrical service operating across Greater London. You can reach us on 07399 181060 or info@swiftvolt.co.uk. We are the data controller of any personal data you provide through this website.

2 · What data we collect

Only the data you give us directly through the website:

• Callback request form: your name, phone number, postcode, the service you need, and any optional notes you add.
• Referral form: your name and phone number, and the name and mobile number of the friend you're referring.
• Email enquiries: anything you send to info@swiftvolt.co.uk.

We do not collect: credit-card details (we take payment offline), date of birth, National Insurance numbers, or any other sensitive personal data.

3 · What we do with it

• Contact you back about the service you requested.
• Schedule and carry out the electrical work, which may involve visiting the address/postcode you provided.
• Issue certificates and invoices — certain certifications (e.g. EICR) are also logged with the NICEIC national portal as required by regulation.
• Apply referral credits to the right invoice when a friend you referred books with us.

We do not sell your data, do not share it with advertisers, and do not use it for marketing beyond a follow-up call about the job you asked about.

4 · Lawful basis

Under UK GDPR our lawful bases for processing are:

• Consent — when you fill in a form on this site, you're explicitly asking us to contact you.
• Contract — once we agree to do a job, we need your data to perform that contract.
• Legal obligation — we must log certain electrical certifications with regulators (NICEIC, Part P Building Control).

5 · How long we keep it

• Callback enquiries that don't become jobs: 90 days, then deleted.
• Completed-job records (invoices, certificates): 6 years, required by UK tax law (HMRC) and building regulations.
• Referral tracking: 12 months after the referred job completes.

6 · Third parties we use

• Google Workspace — hosts the info@swiftvolt.co.uk inbox. Their privacy policy: policies.google.com/privacy
• WhatsApp (Meta) — when you submit the callback form, your browser may open WhatsApp to send your message directly to our number. This is your messaging app, governed by WhatsApp's privacy policy.
• Formsubmit.co — relays a copy of form submissions to our inbox. Their privacy policy: formsubmit.co/privacy
• Cloudflare — DNS and security for this website.
• NICEIC — receives statutory certification data for EICRs and notifiable electrical works, as required by UK regulation.

7 · Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you (a "subject access request").
• Ask us to correct anything that's wrong.
• Ask us to delete your data (subject to our legal retention duties above).
• Ask us to stop processing your data.
• Complain to the Information Commissioner's Office (ICO) — ico.org.uk · 0303 123 1113.

To exercise any of these rights, email info@swiftvolt.co.uk.

8 · Cookies & analytics

This website uses Plausible Analytics, a privacy-first European analytics service. Plausible does not use cookies, does not track you across sites, does not collect personal data, and is fully GDPR compliant without a consent banner. You can read their policy at plausible.io/privacy-focused-web-analytics.

9 · Changes to this policy

If we update this policy, the "last updated" date at the top will change. Material changes affecting you directly will be flagged on this page.

10 · Contact

Questions about your data? info@swiftvolt.co.uk or 07399 181060.